Employee Experience Design & Engagement Strategy

Designing Meaningful, Human-Centered Workplaces

Employee experience is no longer a “nice to have” — it is a strategic driver of engagement, performance, and retention. This live, online-based course introduces HR professionals and people leaders to a design-led approach for creating better employee journeys across the full lifecycle.

Participants learn how to apply design thinking principles to HR, build engagement strategies rooted in real employee needs, and design workplace experiences that support both people and business outcomes.

Course Details

Starting Soon

2 Sessions per week

Where Live Online Sessions

Fee

When TBC

Seats Limited Seats Available

Submit your request now and our team will contact you as soon as the course is available!

Jessica Yammine

Jessica is a senior HR professional with international experience across the Middle East and Australia, working with globally recognized brands including Sheike, Gucci, and Tiffany & Co.

Jessica operates at the intersection of performance, leadership, and culture — supporting business leaders in building high-performing, accountable teams.

Her career spans luxury retail, global corporate environments, and independent HR consulting across Australia and the UAE. She brings hands-on expertise in: Leadership advisory & performance management, Talent development and retention, HR strategy aligned to business outcomes, Managing complex people decisions in fast-paced environments.

Jessica’s approach to HR is practical, business-first, and people-centered. She focuses on building confident HR professionals who can handle difficult conversations, influence leadership, and drive meaningful workplace impact.
Participants in her courses can expect real-world scenarios, leadership-level insight, and practical frameworks used inside high-performance organizations.

WHAT THIS COURSE COVERS WHAT THIS COURSE COVERS WHAT THIS COURSE COVERS WHAT THIS COURSE COVERS WHAT THIS COURSE COVERS WHAT THIS COURSE COVERS WHAT THIS COURSE COVERS WHAT THIS COURSE COVERS WHAT THIS COURSE COVERS WHAT THIS COURSE COVERS

An introduction to employee experience and design thinking.
Participants explore why experience matters and how a human-centered approach improves outcomes.

Seeing the workplace through the employee’s lens.
This session focuses on journey mapping, identifying pain points, and prioritizing moments that matter.

Turning insight into action.
Participants learn how to design engagement, wellbeing, and inclusion initiatives that are practical and impactful.

From ideas to sustained improvement.
This session covers measurement, iteration, stakeholder buy-in, and embedding EX into organizational culture.

Participants map and redesign a critical employee journey such as onboarding, performance management, or engagement. Throughout the course, they identify friction points, propose experience improvements, and define success measures. The project results in an actionable employee experience framework grounded in real organizational needs.

Who's This For

HR Managers & Business Partners
Professionals responsible for engagement, culture, and people initiatives.

People & Culture Teams
Teams looking to design better employee journeys and experiences.

Organizational Development Professionals
Those working on change, culture, and transformation initiatives.

People Leaders & Managers
Managers seeking a deeper understanding of what drives engagement and motivation.

By the end of the seminar, you will

Understand what employee experience is and how it differs from traditional HR initiatives.
Learn how to map key moments across the employee lifecycle and identify experience gaps.
Design feedback loops, listening strategies, and engagement initiatives that drive action.
Explore how wellbeing and inclusion influence experience, engagement, and performance.
Translate employee data and insights into meaningful experience improvements.

Registration Includes

Live interactive sessions led by industry experts

Ask questions, collaborate, network and engage with others

Lifetime access to a community of wise learners and professionals

Certificate of completion

Lifetime access to recorded sessions & course resources

Frequently Asked Questions

Is this course theoretical or practical?

Highly practical, with exercises and real-world examples in every session.

Is this relevant for remote or hybrid teams?

Yes. The principles apply across in-office, remote, and hybrid environments.

Do I need HR experience to join?

Some familiarity with people management is helpful but not mandatory.

Will sessions be recorded?

Yes. All sessions and materials will be shared.

Can’t find the course you’re looking for?

Tell us what you want to learn — we’ll notify you when it’s live.

Ready to level up with this course?

Submit your request now and our team will contact you as soon as the course is available!